danish's CV
danish manzoor
Computer-Desktop-Electronics- IT S u p p o r t E n g i n e e r
Profile summary
Accomplished Computer-Electronics- IT S u p p o r t E n g i n e e r with 9 years of progressive experience in IT infrastructure and technical operations. Track record of directing technical support operations, warranty compliance, and hardware maintenance across 3 organizations. Dedicated to delivering reliable system administration, custom computer building, and cross-cultural team leadership.
Career highlights
IT Support Operations: Directs technical support operations for the bank, overseeing application issue resolution, hardware maintenance, and systems administration across Windows, macOS, and Linux environments.
Technical Support and Hardware: Directed pre and sales technical support operations, coordinating hardware maintenance and client training across assigned regional sites while ensuring warranty compliance.
Technology Consultation: Executes technical consultation and equipment sales for IT hardware and service level agreements, building custom computer systems and overseeing repairs.
Key skills
Professional experience
Directs technical support operations for the bank, overseeing application issue resolution, hardware maintenance, and systems administration across Windows, macOS, and Linux environments to minimize operational downtime and maintain infrastructure security.
- Maintains Microsoft Office 365 applications through setup, configuration, and ongoing troubleshooting.
- Documents technical issues and resolutions to build an internal knowledge base for future reference.
- Ensures compliance with IT policies and procedures while maintaining system security.
- Communicates support activities and system status updates to internal stakeholders, developers, and management.
- Maintain and Execute IT support Operation Across the Orginazation included Senior Management (CEO,CPO,CFO,CBBO)
Managed technical support operations across regional sites, directing hardware maintenance workflows, warranty compliance, and field service scheduling. Coordinated client training programs and escalated technical interventions for complex enterprise IT configurations.
- Executed on site installation, repair, and maintenance procedures for laptops, desktops, printers, scanners, and integrated machines under warranty guidelines.
- Conducted hardware diagnosis and component repair for display peripherals, motherboards, power units, and storage devices including hard disk drives and solid state drives.
- Delivered end user training and administrative guidance for customer personnel to support operational readiness.
- Control, design and implement Complex CCTV cameras,IP,NVR POP switches
Directs technical consultation and equipment sales for IT hardware alongside service level agreements, managing customer requirements for custom computer builds and hardware repairs across major technology brands including Sony, Acer, Toshiba, Asus, Samsung, MSI, and Panasonic.
- Executes hardware troubleshooting, software customization, and component upgrades for custom gaming computers, portable laptops, Microsoft Xbox systems, and Sony PlayStation consoles.
- Maintains active product lines across multiple technology manufacturers to fulfill diverse buyer requests and deliver precise technical specifications.
Education
Electrical and Electronics Engineering